Return & Refund Policy
3.1 7-Day Un-deployed Inspection Window
If an un-deployed studio microphone boom arm, multi-axis camera mount, or premium ring light diffusion shell arrives with a verified manufacturing defect (such as faulty joint lock screws, cracked clamp pads, or stripped 1/4-inch to 5/8-inch adapter threads), displays transit damage, or deviates from your ordered layout specifications, you may request a fresh exchange or credit replacement within 7 days of delivery. To qualify for a production hardware verification claim, the items must be entirely unused, uninstalled, completely free of desktop clamp scuffs, metal scratches, or fingerprints, and stored inside their original pristine retail packaging with all factory user documentation, adjustment keys, and safety engineering seals entirely untampered.
3.2 Professional Hygiene & Contact-Surface Exclusions
To maintain absolute sanitary security, biological cleanliness, and pristine studio safety across our network, any pop filter mesh, foam microphone windscreen, ergonomic desk wrist rest, or directly handled studio gear accessory that has been unsealed from its protective internal factory wraps, attached to a live recording setup, or introduced to a shared broadcast workspace cannot be returned, exchanged, or refunded under any circumstances. Furthermore, custom bulk studio fleet layouts or high-volume enterprise production configurations are strictly excluded from standard returns.
3.3 Quality Verification & Financial Replenishment
Once your studio hardware cargo or logistics shipment is safely received back at our central technical distribution hub, it undergoes a rigorous diagnostic joint-tension test, structural load alignment check, and a strict sterile scan to confirm its original physical state. Approved claims are processed as immediate store wallet credits or direct financial replacements within 7–10 business days. Return logistics and secure courier arrangements for verified warehouse errors or shipment discrepancies will be fully managed and covered by Streamrig.